State Farm® Insurance Agent Serena Smith

"We called to try and deal with a few issues with our insurance, and Cassie was the rudest person I have ever spoken to in customer service. Instead of trying to troubleshoot or attempt to help us solve at all, she just tried to push the fact we were “too broke to make our payments”. Get your insurance somewhere else"

"Cassie assisted me with my insurance questions and it is always a smooth process working with this office. Call Cassie for your Home and Life insurance needs!"

"Update : They used to be too good in the past. They had some outstanding representatives who will work with customers and get best rates. From my recent experiences, those days are gone and it’s tough to work with them and get something good. PS: Review purely based on my experiences"

"The customer service is great and on time. Everyone is very nice and they can always answer your questions quickly! I recommend this team! :)"

"Always kind. They keep you up to date on your insurance policies. They communicate with you. Great group of peeps to work with!"

"Always have a good experience with this agency."

"Working with Cassie was great. She was very helpful and took care of everything I needed. Good job team!!"

"Everyone was always extremely nice and helpful when we lived there. Very swift acting and professional team!"

"Serena’s team is amazing and have helped me and my family with our insurance needs. Whitney has helped me with my small business insurance. Bailey and Michelle have helped us so much with our home and autos. I highly recommend them for your insurance needs!"

"This team is great respond promptly and care about your insurance need. I defenatly recomend State Farm especially the Sereena Smith Agency"

"Was shopping around for rates and discovered this awesome agency. My rep was Mandy Meyer. She hooked me up with the best quote by far that I could find. I’m a delivery driver and State Farm apparently has the best rates and some of the best protections for this profession. I was able to get a car thanks to Mandy and couldn’t be more grateful."

"The office has a nice welcoming feel to it and the agents are very helpful and professional. I dealt with Michelle Bearden and she really went above and beyond. I highly recommend!"

"I joined Serena's office last year, and it has been great! They are always so helpful, and quick to answer any of my questions. Great team and great customer service!"

"I would like to say thank you to the office staff for being so prompt, helpful and kind while answering my questions. Bailey and Michelle were wonderful to work with and so appreciated."

"Best place to go for insurance! Bailey is especially helpful and I have enjoyed my experience immensely and will continue to work with them for years to come!"

"Can't say enough good things about Serena Smith's Sate Farm crew. Bailey is so thoughtful, professional and very helpful. I've been a loyal State Farm customer for over twenty years in six states and this is my favorite group by far."

"We were new to the area and wanted to stay with State Farm. Serena Smith's office came recommended. We deal with Bailey Hill pretty regularly and she is amazing. She responds to all my questions and concerns almost immediately. She has gone above and beyond in every aspect."

"We are so happy with the service and personal attention we've received from Serena Smith's agency. Bailey and Whitney have been especially helpful in getting us set up, adding and changing coverage, and advising us as we get settled in our new home here in NWA. Exceptional service with a very friendly attitude. Thanks, team!"

"Nice and welcoming staff"

"Serena and her team have been so great to work with! They are easy to contact, incredibly efficient at completing requests, and made the process of switching agents/companies a breeze. Definitely recommend!"

"Every time I go in I'm treated to a greating and a smile. Agents are well informed and explain things in an easy to understand way. I've had no issues with this branch or my previous branch. Kudos to the team at State Farm."