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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Christy Kent

September 14, 2026

5  out of  5
rating by Christy Kent
"If you are looking for great insurance in the Bentonville area, go check out Serina Smith and her team, Josh was super helpful and very polite, also he took care of my needs for quick!!"
We responded:
"Thank you for the fantastic recommendation! We’re so glad our office could provide quick, friendly, and professional service while taking care of your insurance needs. We’re proud to serve customers in Bentonville and the surrounding area with personalized auto, home, and other insurance options. We truly appreciate your trust and your kind words about your experience!"
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Oanh Le

September 11, 2026

5  out of  5
rating by Oanh Le
"Very friendly, professional business handling, working patiently with the client, providing all the answers to her questions."
We responded:
"Thank you for your wonderful feedback! We’re pleased to hear you received friendly and professional service from our office. Taking the time to answer questions thoroughly and explain insurance coverage and options clearly is an important part of helping our customers feel confident in their decisions. We truly appreciate your trust in our agency and the opportunity to assist with your insurance needs!"
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Christina Babb

September 10, 2026

5  out of  5
rating by Christina Babb
"Josh was so helpful and answered all my questions with great detail. Josh also made recommendations and gave me many options to consider. Thanks for the information!"
We responded:
"Thank you for the thoughtful review! We’re glad our team was able to answer your insurance questions, explain your coverage options, and provide recommendations to help you make an informed decision. Whether you’re reviewing your auto insurance or exploring ways to better protect what matters most, we’re always happy to provide personalized options and guidance. We appreciate you choosing our agency!"
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Jackson Bliss

September 7, 2026

5  out of  5
rating by Jackson Bliss
"Mikaela was absolutely splendid! She was extremely kind, helpful and I would happily recommend her."
We responded:
"Thank you so much for the wonderful compliment and 5 star review! We’re thrilled to hear you had such a positive experience with our office. Providing kind, helpful, and welcoming service is something we care deeply about, and your recommendation means a great deal to us. We truly appreciate your support!"
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Alyssa Shinar

September 3, 2026

5  out of  5
rating by Alyssa Shinar
"Mikaela Maurer made my insurance portion of moving so easy. She was helpful and communicative even if we had trouble connecting. She updated my policy in a flash and even made the change request to add another person to the policy in what felt like minuets.

Thank you for being so helpful!!"
We responded:
"Thank you for sharing your experience! We’re so glad we could make the insurance side of your move simple and seamless. Keeping communication clear, handling updates quickly, and making policy changes easy are all part of the service we strive to provide. We truly appreciate your trust in our agency and wish you all the best in your new home!"
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Geoff Daniel

September 3, 2026

5  out of  5
rating by Geoff Daniel
"Mikaela and team are great! Always there to answer phone, any questions and quick to update my accounts"
We responded:
"Thank you for the wonderful feedback! We’re so glad to hear you can always count on our office to be available, answer your questions, and keep your accounts up to date. Providing prompt, dependable service is something we take pride in. We truly appreciate your continued trust and support!"
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Marilyn Petersen

September 1, 2026

5  out of  5
rating by Marilyn Petersen
"Mikaela was very helpful and even offered advice on how to save money on my premium."
We responded:
"Thank you for sharing your experience! We’re so glad you received helpful guidance and that we could identify ways to save on your premium while keeping your coverage needs in mind. We truly appreciate your trust in our agency and are always happy to help you get the most value from your insurance!"
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Hemanth

August 31, 2026

5  out of  5
rating by Hemanth
"Mikaela & Mandy both are really helpful… Mikaela did really good with giving me bunch of quotes to save $$.. Nice customer service overall even from those that answered all my calls"
We responded:
"Thank you for the great review! We're glad you had a positive experience with our team! We appreciate your business and are happy to help with your vehicle insurance needs anytime!"
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Yesenia Tribble

August 18, 2026

5  out of  5
rating by Yesenia Tribble
"Serena is an absolute joy to work with! Always ready to help, cover my needs, and reply in a flash. her fast support with quotes and smart money saving options make a huge difference. Thank you for making everything so easy and stress-free!"
We responded:
"Thank you so much for the wonderful feedback! We’re thrilled to hear that you’ve found our service responsive, helpful, and easy to navigate. Finding the right coverage while identifying opportunities to save is a big part of what we strive to do for our customers. We truly appreciate your trust and are grateful to make the insurance process feel simple and stress-free!"
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Lynn Roper

August 13, 2026

5  out of  5
rating by Lynn Roper
"I've had my policies with Serena for the last 6 years and just recently had a claim. Mikaela was so helpful! Always excellent customer service."
We responded:
"Thank you for being a valued customer for the past six years! We truly appreciate your continued trust in our agency, especially during a recent claim. We’re grateful to know you received the helpful, dependable service you’ve come to expect from us. Your loyalty and kind words mean so much to our entire office!"
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Bryan Sandusky

August 4, 2026

5  out of  5
rating by Bryan Sandusky
"Mikela was very helpful in making the needed updates and changes needed to my insurance policy."
We responded:
"Thank you for your 5-star review! We're so glad to help with the updates to your policy and make the process easy for you. Providing efficient, personalized service is something our team takes pride in. We truly appreciate your trust in our agency and are always here whenever you need assistance!"
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Ryan McKenna

July 20, 2026

5  out of  5
rating by Ryan McKenna
"Mikaela was knowledgeable, prompt, professional, courteous and candid. She provided excellent customer service and helped make sense of the complex insurance requirements of the lending company we used for our new car.

Her suggestions helped save my family at least $100/yr without sacrificing the coverage required by our new car auto lender or leaving our other cars under insured.

Her candor along the way helped keep the mood light, no small task while dealing with auto insurance, and was greatly appreciated.

Thanks again!"
We responded:
"Thank you for taking the time to share such a thoughtful review! We're delighted to hear that Mikaela provided the knowledgeable, responsive, and honest service you deserve. Navigating insurance requirements can be complicated, especially with a new vehicle, so we're glad she was able to simplify the process, find savings for your family, and make sure your coverage met your lender's requirements without compromising your protection. We're especially happy to hear her personality helped make the experience a little more enjoyable. We truly appreciate your trust in our agency and look forward to being here whenever you need us."
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Bonnie Lyn Young

July 16, 2026

5  out of  5
rating by Bonnie Lyn Young
"I’m new to Arkansas and how easy they made this for me! I had to transfer my home owner’s and two cars. All were completed efficiently. Thank you!"
We responded:
"Thank you for your wonderful review, and welcome to Arkansas! We're so glad we could make transferring your homeowners and auto insurance a smooth and stress-free experience. Our team strives to make every transition as easy as possible, and we're thrilled to hear everything was handled efficiently. We truly appreciate your trust and look forward to being here for you whenever you need us!"
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Charles Lowery

May 29, 2026

5  out of  5
rating by Charles Lowery
"Very nice and helpful"
We responded:
"Thank you for the 5-star review! We’re so glad to hear you had a positive experience with our team. Being friendly, approachable, and helpful is at the heart of what we do, and we truly appreciate you taking the time to share your feedback. We're always here to help whenever you need us!"
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Alex

May 28, 2026

5  out of  5
rating by Alex
"Very helpful and patient. Thank you"
We responded:
"Thank you for your kind review! We’re delighted to hear that you found our team helpful and patient throughout the process. Providing support and taking the time to make sure our customers feel confident and cared for is what we strive for every day. We truly appreciate your trust and your 5-star feedback!"
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Rodger Starnes

May 19, 2026

5  out of  5
rating by Rodger Starnes
"Great working with Michaela Danielle Kassebaum and the team at Serena's office. Always takes care of business quickly and thoroughly."
We responded:
"Rodger, thank you for the wonderful review! We’re so happy to hear that our team provided you with prompt and thorough service. Taking care of our customers efficiently while making sure every detail is handled is always our goal. We truly appreciate your support!"
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Deborah Usery

May 4, 2026

5  out of  5
rating by Deborah Usery
"Easy to communicate with and always available to answer any questions."
We responded:
"Thank you for your thoughtful review! We’re glad you felt supported and well-informed throughout the process. Taking the time to understand your needs and help you choose the right coverage is always our priority—we truly appreciate your trust."
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yogesh dabre

May 4, 2026

5  out of  5
rating by yogesh dabre
"Very helpful and friendly good service."
We responded:
"Thank you so much for your kind words! We’re glad to hear you found our team helpful and friendly—providing great service is always our top priority. We truly appreciate your support and look forward to continuing to assist you whenever you need us!"
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Susie Andrews

May 4, 2026

5  out of  5
rating by Susie Andrews
"Very considerate and kind. Very knowledgeable"
We responded:
"Thank you for your kind feedback! We’re so glad you felt well taken care of and that our team could provide both thoughtful service and clear, knowledgeable guidance. We truly appreciate you choosing our agency!"
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Rexs Dad

May 1, 2026

5  out of  5
rating by Rexs Dad
"Mikaela has consistently provided outstanding customer service!"
We responded:
"Thank you for the five star review! We’re proud to have Mikaela on our team, and it’s wonderful to hear she’s been delivering such consistently outstanding service. We truly appreciate you taking the time to share your experience!"
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Jacque Pylant

April 23, 2026

5  out of  5
rating by Jacque Pylant
"Serena smith agency at State Farm is by far the best customer service I have experienced in a very long time! Jacy and Mikaela went above and beyond for months helping me on my tornado claim! They never gave up, they never failed me! Ty ladies sincerely!"
We responded:
"Thank you so much for your heartfelt review! We’re incredibly sorry you had to go through such a difficult tornado claim, but we’re honored that we could be there to support you every step of the way. We’re so glad we were able to provide the care, persistence, and service you deserved. Your trust and kind words mean more than you know!"
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David Weilnau

April 21, 2026

5  out of  5
rating by David Weilnau
"Love the service and care I’ve received for the past several years from the team at the Serena Smith office. Always helpful and friendly!"
We responded:
"Thank you so much for your continued support over the years! We’re honored to have earned your trust and are thrilled to hear the team has consistently provided the care, helpfulness, and friendly service you deserve. We truly appreciate having you as part of the Serena Smith office family!"
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Josh King

April 6, 2026

5  out of  5
rating by Josh King
"Always a pleasure dealing with Serena and the Statefarm team. Quick thorough and responsive!!"
We responded:
"Josh! Thank you for the 5 star review! It’s wonderful to hear that working with our team has been such a positive experience. Providing prompt, thorough, and attentive service is always our goal, and we truly appreciate your continued trust and support!"
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Blake Evans

April 2, 2026

5  out of  5
rating by Blake Evans
"Excellent!"
We responded:
"Blake, thank you for the great feedback! We truly appreciate your support and are glad to know you had an excellent experience with our team. We’re always here whenever you need us!"
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gary Tharp

March 13, 2026

5  out of  5
rating by gary Tharp
"Mikaela did a quick, professional and very pleasant service for me!"
We responded:
"Thank you for your kind review! We’re delighted to hear that our Team provided you with quick, professional, and pleasant service. We appreciate you taking the time to share your experience and look forward to assisting you again in the future."