State Farm® Insurance Agent Serena Smith
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Tim Fenton
March 5, 2026
"I’ve been a customer for years and always found the service to be great!"
Melinda Gilly
March 3, 2026
"I have been with this company for years and I absolutely love everything about them. The customer service is phenomenal and everyone is so friendly and helpful."
"We can’t thank you enough for your loyalty over the years! It truly means so much to have your continued trust and support. Our team works hard to create a positive, welcoming experience every time, and hearing that you “love everything” about working with us absolutely makes our day. We’re always here for you!"
Deborah Usery
February 17, 2026
"Patient, informative, and helped guide me for the best decision for my situation with insurance!"
"Thank you for your thoughtful review! We’re glad you felt supported and well-informed throughout the process. Taking the time to understand your needs and help you choose the right coverage is always our priority—we truly appreciate your trust."
Snigdha Arora
February 16, 2026
"she is amazing !"
"Thank you for the kind words! We’re so happy to hear you had a great experience—we truly enjoy taking care of our customers. We appreciate you taking the time to leave a review!"
Andre Van Tonder
January 30, 2026
"I’m originally from South Africa, and with my previous insurance company I was paying around $300 per month just to insure my Tucson. When I added a second vehicle, they quoted me over $600 per month and told me that was the best they could do. Then I met with a State Farm team member, and what a difference! They insured both vehicles and my household for just over $300 total. The staff were incredibly friendly, professional, and helpful throughout the process."
"Thank you so much for sharing your experience! We’re thrilled we could find a solution that made sense for you and dramatically lowered your costs. It means a lot to hear that our team made the process welcoming, professional, and stress-free. We truly appreciate your trust and are always here if you need anything."
Christina Bruno
January 16, 2026
"One of the smoothest transitions I've made. They were helpful and quick. They also saved me money!"
"We’re so glad to hear the transition was smooth and that our team could make the process quick, helpful, and cost-effective. Saving you time and money is always the goal—thank you for trusting us and for the great review!"
Pedro Davila Garcia
January 12, 2026
"Great service thank you"
"We truly appreciate the kind words and your support. It means a lot to our team!"
Carla Hummel
December 21, 2025
"This is an amazing team. I had an extremely rough 2024/2025 and not only did they find things in my policy I did not know were there, but they also reached out via phone and card a few times during my ordeal. I’ve been with State Farm a long time and I plan on remaining a loyal customer"
"Thank you so much for your kind words and for taking the time to share your experience! We’re truly grateful for your trust, especially during such a challenging time, and it means a great deal to know our team was able to support you when it mattered most. Helping our customers fully understand their coverage and feel genuinely cared for is always our goal. We deeply appreciate your loyalty to State Farm and look forward to continuing to be here for you in the years ahead!"
James Knight
December 4, 2025
"As an exotic car enthusiast, I find myself coming back to State Farm. The reason I had to leave my previous insurance provider 1. The monthly could’ve been lower 2. They tethered on Exotic car coverage. I couldn’t live with myself if I ended up with a clunk like Chevy or Ford trash, same goes for Tesla because I’m not gay. Serena Smith’s agent Mandy made this really worth coming back to State Farm."
"Thank you for sharing your experience. We’re happy to hear our team made your return to State Farm a positive one and helped address your coverage questions. We value all of our customers and remain committed to respectful, professional service for everyone."
Sean
December 2, 2025
"Insurance companies are all awful, but State Farm, and this particular office, manage to hit an all new low. Expect to be treated rudely, have your calls not answered and get the run around. I was a State Farm customer for almost 7 years without a claim. I finally needed to file a claim after wind damage to my roof. State Farm denied the claim. Two weeks later I received notification that State Farm would be cancelling my insurance due to damage to my roof. Yes, that's right. The damage that didn't exist was now grounds for canceling my insurance. I appealed the claim. Had another inspection and this time and this time they acknowledge the damage. The initial claim was 7 months ago and they acknowledged the damage 2 months ago. I still haven't gotten paid, but they continue to charge me premiums. Avoid State Farm and this terrible office at all costs."
"We’re sorry to hear this was a frustrating experience, as we know insurance situations can be stressful. While claims decisions and timelines are handled by State Farm Claims, our office works hard to support and advocate for our customers throughout the process. We appreciate the opportunity to have spoken with you and hope the claim has now been resolved to your satisfaction. Please let us know if you need anything further."
Ursla Jones
November 14, 2025
"Great fast customer service!"
"We’re thrilled to hear you had a great experience with our fast and friendly service. We appreciate you choosing our agency and are always here to help whenever you need us - and thanks so much for the 5 star review!!!"
Darlene Moses
November 10, 2025
"They are always available to answer any questions you have regarding insurance. Everyone is so sweet & professional."
"We’re so glad to hear our team has been helpful, sweet, and professional when answering your insurance questions. We greatly appreciate the 5-star review! Your support means a lot to us!"
Adekunle Babalola
November 6, 2025
"Been with Statefarm for several years and the Agents and Staff are always friendly helpful. Today, very impressed with Michaela who was very helpful in trying to resolve an account/payment issue. Appreciate Michaela’s engagement, demonstrating her passion for positive customer experiences, and making sure we ended the day with a path forward. If there was a Statefarm Agent/Staff of the Year award, Michaela gets my vote. Thanks Michaela!"
"Thank you so much for the wonderful 5-star review and for being with State Farm for so many years! We’re thrilled to hear how impressed you were with our Team’s dedication and support. Your kind words mean the world to us. We’re grateful for your loyalty and glad we could help you move forward with a solution. Thank you again for taking the time to share your experience!"
Linda Cole
October 31, 2025
"Nice and easy to talk too. Answered my question."
"We’re happy to hear that our team made things easy and took the time to answer your questions. We appreciate your kind words and the chance to assist you! Thanks for the 5-star review! "
Kathy Drazsnzak
October 24, 2025
"Very responsove and helpful folks. Definitely recommend!"
"Thank you so much for the 5-star review! We’re glad to hear you found our team responsive and helpful. Your recommendation means a lot to us — we truly appreciate your trust and support!"
Brooke Smith
October 22, 2025
"I’ve been with Serena Smith State Farm for several years and highly recommend! Great office, friendly staff!"
"Thank you for your wonderful review and for being a valued customer over the years! We truly appreciate your loyalty and kind words about our team. It means so much to know you’ve had a great experience with our office and the coverage we provide. We’re always here whenever you need us!"
Corinne George
October 22, 2025
"Great insurance agency. Responsive with good prices."
"Thank you so much for the 5-star review! We're happy to hear you’ve had a great experience with our agency and found our team responsive and our rates competitive. We truly appreciate your trust in us for your property insurance needs!"
Daniel Burks
October 13, 2025
"I have used this office for all my insurance needs for several years. Always friendly, efficient and timely. You can’t go wrong with Team Serena!!"
"Thank you so much for your 5-star review and for trusting our office with your insurance needs over the years! We truly appreciate your loyalty and are so glad to hear that our team continues to provide friendly and efficient service. We love having you as part of Team Serena!"
Marty Carroll
October 10, 2025
"The lady that helped me was very friendly and knowledgeable:"
"Thank you for your 5-star review! We're so glad to hear our team member provided friendly and knowledgeable service. We appreciate your kind words and the opportunity to assist you!"
Samantha Lucy
October 9, 2025
"We have used Serena Smith State Farm for 10+ years. They are always kind and helpful. Makayla helped us answer a bunch of questions today about our policy. We really appreciate you guys!"
"Thank you so much for your 5-star review and for being part of our State Farm family for over 10 years! We truly appreciate your continued trust and are so glad we were able to help answer your questions. Our team is always here for you!"
Thien Vo
October 7, 2025
"Very knowledgeable staff. Alway following up with any issues that concerns about their customer. Been with State over 20 yrs. Thank you"
"Thank you for your wonderful 5-star review and for being part of our State Farm family for over 20 years! We truly appreciate your loyalty and are so glad to hear our team has been attentive and knowledgeable in taking care of your needs."
Tim Hunt
October 3, 2025
"The staff was pleasant and helpful. I appreciated that they listened and then took action steps to help. Great Job !"
"Thank you so much for the 5-star review! We’re thrilled to hear that our team provided helpful and attentive service. Your kind words mean a lot to us, and we’re always here when you need us!"
Sonya and Ed Boun
October 1, 2025
"Great service every time!"
"Thank you so much for the 5-star review! We’re glad to hear you’ve had great service every time you’ve worked with our team. Providing consistent care and support is always our top priority, and we truly appreciate your trust in us!"
barty dearing
September 29, 2025
"Yes, Michaela was very helpful with making a payment on my insurance and she was very friendly"
"Thank you for your 5-star review! We’re so glad to hear we were able to assist you with your payment and make the process a friendly experience. We’ll be sure to share your kind words with her!"
Randolph King
September 23, 2025
"The agent Randy was very helpful and he explained everything and I understood everything that I had purchased. Thank you, Randy."
"Thank you for your kind words! We’re so glad to hear that we were able to make the process clear and easy to understand. We truly appreciate your trust in us for your vehicle insurance needs!"