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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ryan McKenna

July 20, 2026

5  out of  5
rating by Ryan McKenna
"Mikaela was knowledgeable, prompt, professional, courteous and candid. She provided excellent customer service and helped make sense of the complex insurance requirements of the lending company we used for our new car.

Her suggestions helped save my family at least $100/yr without sacrificing the coverage required by our new car auto lender or leaving our other cars under insured.

Her candor along the way helped keep the mood light, no small task while dealing with auto insurance, and was greatly appreciated.

Thanks again!"
We responded:
"Thank you for taking the time to share such a thoughtful review! We're delighted to hear that Mikaela provided the knowledgeable, responsive, and honest service you deserve. Navigating insurance requirements can be complicated, especially with a new vehicle, so we're glad she was able to simplify the process, find savings for your family, and make sure your coverage met your lender's requirements without compromising your protection. We're especially happy to hear her personality helped make the experience a little more enjoyable. We truly appreciate your trust in our agency and look forward to being here whenever you need us."
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Bonnie Lyn Young

July 16, 2026

5  out of  5
rating by Bonnie Lyn Young
"I’m new to Arkansas and how easy they made this for me! I had to transfer my home owner’s and two cars. All were completed efficiently. Thank you!"
We responded:
"Thank you for your wonderful review, and welcome to Arkansas! We're so glad we could make transferring your homeowners and auto insurance a smooth and stress-free experience. Our team strives to make every transition as easy as possible, and we're thrilled to hear everything was handled efficiently. We truly appreciate your trust and look forward to being here for you whenever you need us!"
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Charles Lowery

May 29, 2026

5  out of  5
rating by Charles Lowery
"Very nice and helpful"
We responded:
"Thank you for the 5-star review! We’re so glad to hear you had a positive experience with our team. Being friendly, approachable, and helpful is at the heart of what we do, and we truly appreciate you taking the time to share your feedback. We're always here to help whenever you need us!"
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Alex

May 28, 2026

5  out of  5
rating by Alex
"Very helpful and patient. Thank you"
We responded:
"Thank you for your kind review! We’re delighted to hear that you found our team helpful and patient throughout the process. Providing support and taking the time to make sure our customers feel confident and cared for is what we strive for every day. We truly appreciate your trust and your 5-star feedback!"
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Rodger Starnes

May 19, 2026

5  out of  5
rating by Rodger Starnes
"Great working with Michaela Danielle Kassebaum and the team at Serena's office. Always takes care of business quickly and thoroughly."
We responded:
"Rodger, thank you for the wonderful review! We’re so happy to hear that our team provided you with prompt and thorough service. Taking care of our customers efficiently while making sure every detail is handled is always our goal. We truly appreciate your support!"
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Deborah Usery

May 4, 2026

5  out of  5
rating by Deborah Usery
"Easy to communicate with and always available to answer any questions."
We responded:
"Thank you for your thoughtful review! We’re glad you felt supported and well-informed throughout the process. Taking the time to understand your needs and help you choose the right coverage is always our priority—we truly appreciate your trust."
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yogesh dabre

May 4, 2026

5  out of  5
rating by yogesh dabre
"Very helpful and friendly good service."
We responded:
"Thank you so much for your kind words! We’re glad to hear you found our team helpful and friendly—providing great service is always our top priority. We truly appreciate your support and look forward to continuing to assist you whenever you need us!"
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Susie Andrews

May 4, 2026

5  out of  5
rating by Susie Andrews
"Very considerate and kind. Very knowledgeable"
We responded:
"Thank you for your kind feedback! We’re so glad you felt well taken care of and that our team could provide both thoughtful service and clear, knowledgeable guidance. We truly appreciate you choosing our agency!"
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Rexs Dad

May 1, 2026

5  out of  5
rating by Rexs Dad
"Mikaela has consistently provided outstanding customer service!"
We responded:
"Thank you for the five star review! We’re proud to have Mikaela on our team, and it’s wonderful to hear she’s been delivering such consistently outstanding service. We truly appreciate you taking the time to share your experience!"
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Jacque Pylant

April 23, 2026

5  out of  5
rating by Jacque Pylant
"Serena smith agency at State Farm is by far the best customer service I have experienced in a very long time! Jacy and Mikaela went above and beyond for months helping me on my tornado claim! They never gave up, they never failed me! Ty ladies sincerely!"
We responded:
"Thank you so much for your heartfelt review! We’re incredibly sorry you had to go through such a difficult tornado claim, but we’re honored that we could be there to support you every step of the way. We’re so glad we were able to provide the care, persistence, and service you deserved. Your trust and kind words mean more than you know!"
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David Weilnau

April 21, 2026

5  out of  5
rating by David Weilnau
"Love the service and care I’ve received for the past several years from the team at the Serena Smith office. Always helpful and friendly!"
We responded:
"Thank you so much for your continued support over the years! We’re honored to have earned your trust and are thrilled to hear the team has consistently provided the care, helpfulness, and friendly service you deserve. We truly appreciate having you as part of the Serena Smith office family!"
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Josh King

April 6, 2026

5  out of  5
rating by Josh King
"Always a pleasure dealing with Serena and the Statefarm team. Quick thorough and responsive!!"
We responded:
"Josh! Thank you for the 5 star review! It’s wonderful to hear that working with our team has been such a positive experience. Providing prompt, thorough, and attentive service is always our goal, and we truly appreciate your continued trust and support!"
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Blake Evans

April 2, 2026

5  out of  5
rating by Blake Evans
"Excellent!"
We responded:
"Blake, thank you for the great feedback! We truly appreciate your support and are glad to know you had an excellent experience with our team. We’re always here whenever you need us!"
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gary Tharp

March 13, 2026

5  out of  5
rating by gary Tharp
"Mikaela did a quick, professional and very pleasant service for me!"
We responded:
"Thank you for your kind review! We’re delighted to hear that our Team provided you with quick, professional, and pleasant service. We appreciate you taking the time to share your experience and look forward to assisting you again in the future."
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Tim Fenton

March 5, 2026

5  out of  5
rating by Tim Fenton
"I’ve been a customer for years and always found the service to be great!"
We responded:
"Thank you for being a longtime customer and for sharing your feedback! We’re grateful for the opportunity to continue serving you over the years, and it’s wonderful to hear that you’ve consistently had a great experience with our team. Your support truly means a lot to us! 😊"
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Melinda Gilly

March 3, 2026

5  out of  5
rating by Melinda Gilly
"I have been with this company for years and I absolutely love everything about them. The customer service is phenomenal and everyone is so friendly and helpful."
We responded:
"We can’t thank you enough for your loyalty over the years! It truly means so much to have your continued trust and support. Our team works hard to create a positive, welcoming experience every time, and hearing that you “love everything” about working with us absolutely makes our day. We’re always here for you!"
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Snigdha Arora

February 16, 2026

5  out of  5
rating by Snigdha Arora
"she is amazing !"
We responded:
"Thank you for the kind words! We’re so happy to hear you had a great experience—we truly enjoy taking care of our customers. We appreciate you taking the time to leave a review!"
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Andre van Tonder

January 30, 2026

5  out of  5
rating by Andre van Tonder
"I’m originally from South Africa, and with my previous insurance company I was paying around $300 per month just to insure my Tucson. When I added a second vehicle, they quoted me over $600 per month and told me that was the best they could do.
Then I met with a State Farm team member, and what a difference! They insured both vehicles and my household for just over $300 total. The staff were incredibly friendly, professional, and helpful throughout the process."
We responded:
"Thank you so much for sharing your experience! We’re thrilled we could find a solution that made sense for you and dramatically lowered your costs. It means a lot to hear that our team made the process welcoming, professional, and stress-free. We truly appreciate your trust and are always here if you need anything."
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Christina Bruno

January 16, 2026

5  out of  5
rating by Christina Bruno
"One of the smoothest transitions I've made. They were helpful and quick. They also saved me money!"
We responded:
"We’re so glad to hear the transition was smooth and that our team could make the process quick, helpful, and cost-effective. Saving you time and money is always the goal—thank you for trusting us and for the great review!"
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Pedro Davila Garcia

January 12, 2026

5  out of  5
rating by Pedro Davila Garcia
"Great service thank you"
We responded:
"We truly appreciate the kind words and your support. It means a lot to our team!"
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Carla Hummel

December 21, 2025

5  out of  5
rating by Carla Hummel
"This is an amazing team. I had an extremely rough 2024/2025 and not only did they find things in my policy I did not know were there, but they also reached out via phone and card a few times during my ordeal. I’ve been with State Farm a long time and I plan on remaining a loyal customer"
We responded:
"Thank you so much for your kind words and for taking the time to share your experience! We’re truly grateful for your trust, especially during such a challenging time, and it means a great deal to know our team was able to support you when it mattered most. Helping our customers fully understand their coverage and feel genuinely cared for is always our goal. We deeply appreciate your loyalty to State Farm and look forward to continuing to be here for you in the years ahead!"
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James Knight

December 4, 2025

5  out of  5
rating by James Knight
"As an exotic car enthusiast, I find myself coming back to State Farm. The reason I had to leave my previous insurance provider
1. The monthly could’ve been lower
2. They tethered on Exotic car coverage.

I couldn’t live with myself if I ended up with a clunk like Chevy or Ford trash, same goes for Tesla because I’m not gay.

Serena Smith’s agent Mandy made this really worth coming back to State Farm."
We responded:
"Thank you for sharing your experience. We’re happy to hear our team made your return to State Farm a positive one and helped address your coverage questions. We value all of our customers and remain committed to respectful, professional service for everyone."
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Sean

December 2, 2025

1  out of  5
rating by Sean
"Insurance companies are all awful, but State Farm, and this particular office, manage to hit an all new low. Expect to be treated rudely, have your calls not answered and get the run around.

I was a State Farm customer for almost 7 years without a claim. I finally needed to file a claim after wind damage to my roof. State Farm denied the claim. Two weeks later I received notification that State Farm would be cancelling my insurance due to damage to my roof. Yes, that's right. The damage that didn't exist was now grounds for canceling my insurance.

I appealed the claim. Had another inspection and this time and this time they acknowledge the damage. The initial claim was 7 months ago and they acknowledged the damage 2 months ago. I still haven't gotten paid, but they continue to charge me premiums.

Avoid State Farm and this terrible office at all costs."
We responded:
"We’re sorry to hear this was a frustrating experience, as we know insurance situations can be stressful. While claims decisions and timelines are handled by State Farm Claims, our office works hard to support and advocate for our customers throughout the process. We appreciate the opportunity to have spoken with you and hope the claim has now been resolved to your satisfaction. Please let us know if you need anything further."
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Ursla Jones

November 14, 2025

5  out of  5
rating by Ursla Jones
"Great fast customer service!"
We responded:
"We’re thrilled to hear you had a great experience with our fast and friendly service. We appreciate you choosing our agency and are always here to help whenever you need us - and thanks so much for the 5 star review!!!"
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Darlene Moses

November 10, 2025

5  out of  5
rating by Darlene Moses
"They are always available to answer any questions you have regarding insurance. Everyone is so sweet & professional."
We responded:
"We’re so glad to hear our team has been helpful, sweet, and professional when answering your insurance questions. We greatly appreciate the 5-star review! Your support means a lot to us!"